Privacy Policy & HIPAA Notice of Privacy Practices
NOTICE OF PRIVACY PRACTICES
EFFECTIVE April 29th, 2026, THIS NOTICE OF PRIVACY PRACTICES (THE "NOTICE") DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW THIS NOTICE CAREFULLY.
WE CONSIDER THE PRIVACY OF YOUR HEALTH INFORMATION OF PARAMOUNT IMPORTANCE.
OUR PLEDGE
McQueen Advocacy and Consultants, LLC., understands that medical information about your health is personal. It is the policy of McQueen Advocacy and Consultants, LLC., that all information, verbal and written, of clients will be treated as privileged, confidential, and highly personal. Information shall only be shared with proper releases.
OUR LEGAL DUTY
As a client of McQueen Advocacy and Consultants, LLC., you have certain rights. To learn more about these rights, we suggest you visit: https://www.hhs.gov/hipaa/for-individuals/index.html. We are required by law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information. We will follow the privacy practices that are described in this Notice while it is in effect.
We reserve the right to change our privacy practices and the terms of this Notice at any time. We reserve the right to make changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will make commercially reasonable efforts to change this Notice and make the new Notice available upon request. You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.
OUR USE AND DISCLOSURES OF HEALTH INFORMATION AND ELECTRONIC RECORDS
McQueen Advocacy and Consultants, LLC., will use and disclose health information about you only as necessary for treatment, payment, and our healthcare operations. For example:
Treatment & Payments: McQueen Advocacy and Consultants, LLC., may use or disclose your health information to a physician or other healthcare provider providing treatment to you. McQueen Advocacy and Consultants, LLC., may use and disclose your health information to obtain payment for services we provide to you. Care coordinators do not provide treatments or prescribe any kind of drugs.
Health Care Operations: McQueen Advocacy and Consultants, LLC., may use and disclose your health information in connection with our health care operations. Health care operations, including, without limitation, quality assessment and improvement activities, reviewing the competence or qualifications of Health care professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing, or credentialing activities.
Health Oversight Activities: McQueen Advocacy and Consultants, LLC., will disclose medical information for activities authorized by law. These activities include audits, investigations, inspections, and licensure.
Business Associates: There are some business services provided to McQueen Advocacy and Consultants, LLC., from outside sources. Examples include accounting, training, legal, and consulting services. Information will only be provided based on the need to complete the task.
Your Authorization: In addition to our use of your health information for treatment, payment, or health care operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us a written authorization, you may revoke it in writing at any time, although such revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us written authorization, we will not use or intentionally disclose your health information for any reason except those described in this Notice.
To Your Family and Friends: McQueen Advocacy and Consultants, LLC., must disclose your health information to you, as described in the Patient Rights section of this Notice. We may disclose your health information to a family member, friend, or other person to the extent necessary to help with your health care or with payment for your health care, but only if you agree in writing that we may do so.
Persons Involved in Care: McQueen Advocacy and Consultants, LLC., may use or disclose health information to notify or assist in the notification of (including identifying or locating) a family member, your personal representative, or another person responsible for your care, concerning your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will (1) disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your health care and (2) use our professional judgment and experience with common practice to make reasonable inferences of your best interest in allowing third parties to pick up prescriptions, medical supplies, x-rays, or other similar forms of health information.
Required by Law: McQueen Advocacy and Consultants, LLC., may use or disclose your health information when we are required to do so by law.
Abuse or Neglect: McQueen Advocacy and Consultants, LLC., may disclose your health information to appropriate authorities if we reasonably believe that you may be a victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.
Electronic Records: Itis the policy of McQueen Advocacy and Consultants, LLC., that electronic records be treated the same as hard copy records and managed by the administrator. Clients should refer to the confidentiality policy listed in this document. Electronic records refer to any information that is recorded in machine-readable form. Computer-based records are official records and may not be destroyed except in accordance with the record retention schedule.Employees of McQueen Advocacy and Consultants, LLC., are required to maintain the privacy policies within this document. Any employee who violates the privacy policy is subject to a written warning for corrective behavior and termination, dependent upon severity of the confidentiality breach.
PATIENT RIGHTS
Access: You have the right to review or obtain copies of your health information, with limited exceptions. You may request copies in a format other than photocopies. We will use the format you request unless we cannot practicably do so. You must make a request in writing to obtain access to your health information. You may obtain a form to request access by using the contact information listed at the end of this Notice. You may also request access by sending us a letter to the address at the end of this Notice.
Disclosure Accounting: You have the right to receive a list of instances in which our business associates or we disclosed your health information for purposes other than treatment, payment, health care operations, and certain other activities, for the last 7 years. We will provide such a list at no charge upon your request once every 12 months. We reserve the right to charge you for requests in excess of one per 12-month period.
Restrictions: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency).
Confidential Communication: You have the right to request that we communicate with you about your health information by alternative means or to alternative locations. You must make your request in writing to the administrator. Your request must specify the alternative means or location, and we will accommodate reasonable requests. Your request must specify how our agency can easily reach you.
Amendment: You have the right to request that we amend your health information. (Any such request must be in writing, and it must explain why the information should be amended.) We may deny your request under certain circumstances. If McQueen Advocacy and Consultants, LLC., does not choose to change the records, the client has the right to submit a written statement to be added to the client’s record that describes the requested change. McQueen Advocacy and Consultants, LLC., also has the right to add a statement reflecting the reasons for not adding the change to the client’s record.
Electronic Notice: If you receive this Notice on our website or by electronic mail (e-mail), you are entitled to receive this Notice in written form upon your request.
Communication by Phone, Text Message, and Electronic Means
McQueen Advocacy and Consultants, LLC., may communicate with you by phone calls, text messages (SMS), or other electronic communication methods, for purposes related to your care coordination, including appointment reminders, service updates, and important notifications. McQueen Advocacy and Consultants, LLC. utilizes secure communication platforms, including services such as RingCentral, DSM, and Health Connect, and maintains appropriate safeguards, including Business Associate Agreements where required, to protect the privacy and security of your information.
Text Messaging (SMS)
By providing your phone number, you consent to receive text messages and reminders from McQueen Advocacy and Consultants, LLC. related to your services. You understand that:
Text messages may not be a fully secure form of communication and could be accessed by unauthorized individuals
Standard message and data rates may apply
You may opt out of receiving text messages at any time by replying “STOP” or by contacting our office directly
Phone Calls & Recording
Phone calls with McQueen Advocacy and Consultants, LLC. may be recorded for quality assurance, training, and documentation purposes. By communicating with our office, you acknowledge and consent to the possible recording of calls. If you prefer not to have your call recorded, you must notify staff at the beginning of the call.
SMS Terms and Conditions
If you consent to receive SMS from McQueen Advocacy and Consultants, LLC, you agree to receive conversational and informational SMS messages related to your care coordination, appointments, service updates, and important notifications.
Reply STOP to opt-out; Reply HELP for support;
Message frequency may vary;
Message & data rates may apply;
Messaging frequency may vary.
Visit https://www.mcqueenalaska.com/privacy for privacy policy and Terms of Service.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
Alternative Communication Methods
You have the right to request alternative methods of communication. McQueen Advocacy and Consultants, LLC, will accommodate reasonable requests in accordance with applicable laws and regulations.
QUESTIONS AND COMPLAINTS
To learn more about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information, or in response to a request you made to amend or restrict the use or disclosure of your health information, or to have us communicate with you by alternative means or at alternative locations, you may contact us using the contact information listed below. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.
We support your right to the privacy of your health information and will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.
For the full official HIPAA Notice of Privacy Practices, please request a complete copy from our office.